It matters to us. A number of our pieces are FSC certified meaning the timber comes from responsibly managed forests.

Our mango wood pieces are a good example: new purpose is given to wood from mango trees that have already lived a full life as fruit producers.

We select every piece carefully — and the provenance and quality of materials is part of that.

We aim to offer free delivery on all UK orders and for the vast majority of customers that's exactly what you'll get — no delivery charge.

In rare cases, delivery charges may apply, eg, certain postcodes, locations, access restrictions, delivery requirements, products, suppliers or couriers. If this affects your order, we'll let you know before proceeding and you won’t be charged without your agreement.

It's worth ensuring access routes to your property are clear and wide enough to receive delivery.

If it can't be completed due to access or other issues on your side, return costs may apply.

If you're unsure about anything, just give us a call on 03300 434 384 or drop us an email at hello@cornelian-serenity.com. Happy to help.

As soon as you place your order, we will pre-authorise your card but it will not be charged.

We will ask our supplier to confirm that the product is available for despatch.

Once confirmed, we will process the payment and your order will be despatched.

If there is any delay, such as an item on backorder, we will void the pre-authorisation and let you know.

Once your order is confirmed and your item is in stock, you can generally expect delivery within 3–5 business days.

Delivery times may vary depending on the product, supplier or delivery location. If there's significant delay, we'll let you know.

We'll send you tracking details by email within 24 hours of despatch so you can follow its progress.

If you haven't received tracking details within 6 working days, just email us at hello@cornelian-serenity.com and we'll look into it.

We want payment to feel as comfortable as possible for you.

You may be able to spread the cost across 3 interest-free payments.

See PayPal's Pay in 3 option on individual product pages.

Of course. We want you to love what you've chosen.

If for any reason you don't, just let us know within 14 days of delivery and we'll happily help sort it out for you.

The cost of the return will have to be deducted from the refund.

We wish we could offer free returns but unfortunately that's not possible.

We want to make things right.

Please thoroughly inspect your order on delivery.

Please do not accept delivery of a damaged, defective or wrong item. 

If you spot an issue at or after delivery, or if your order is incomplete, email us at hello@cornelian-serenity.com with clear photos within 48 hours and we'll sort it out.